Frequently Asked Questions

Everything you need to know about your Webtoon Shop experience.

Are the products officially licensed?

Yes, every item in our store is 100% officially licensed and produced in collaboration with the original creators and platforms.

How long does international shipping take?

Standard international shipping typically takes 10-21 business days, depending on your location and local customs processing.

Can I return an item if I change my mind?

We accept returns on most unopened and unused items within 30 days of delivery. Please note that limited edition pre-order items may have different policies.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.

Do you restock sold-out merchandise?

While we try to restock popular items, many of our collections are limited runs. We recommend signing up for notifications on the specific product page.